I ordered a couple of cup holders and a phone holder for my new Ultra Limited and the order was missing one of the mounts for the handlebar controls. I called you business line and the nicest lady answered the phone. I told her my order # and that that item wasn't in there. Without missing a beat she replied that she would ship me one out today and she next day aired it to me. I told them that they will have a customer for life in me. I fully recommend their product as well. These items looked to be built from Billet, and the black one looks wonderful on my blacked out Limited.