Closeout Warranty Policy
- Ciro warrants that closeout products sold hereunder to the original purchaser, if maintained and operated under normal conditions, shall be free from any defects in materials and workmanship for a period of 90 days from date of purchase.
- The item must have been purchased from an approved Ciro reseller. If purchased from a third party site (like eBay, Amazon, Walmart, ect) the item must be in a factory sealed container, no "open box specials" or "used like new" will be covered.
- Proof of purchase will be required before we will process any warranty request. Pictures of issues may be requested by the Ciro warranty team.
- Ciro reserves the rights to only replace the defective item from a kit or the full kit at its discretion. Contact Ciro before removing components.
- For electrical items please contact Ciro before removing items, we may ask you to troubleshoot the issue to insure we get you the correct replacement parts.
- Manufacturer warranties do not cover defects determined to be caused by mishandling, normal wear and tear, and/or due to customer negligence.
- Customer may be responsible for shipping, handling fees and international duties or taxes..
- Please note warranty processing may take 1-2 weeks and will be subject to the manufacturer's policies and discretion.
- Items purchased as "closeout", "final sale", "discontinued" or are sold at discontinued pricing are excluded from the 3 year or lifetime warranty and carry a 90 day warranty.
Warranty Process
You can request a warranty request by calling one of our Technical Service Reps at 715-961-1101 or by sending an email to techsupport@ciro3d.com.
Before we can help you with your warranty we will need the following information about the product.
- Copy of the sales receipt with the part number of the product
- Pictures or video of the issue you're having.
- Pictures need to include one with the light on and the other with the light off. (if applicable)
- All electrical items must include pictures of the end plug (if applicable)
- Is the issue on the left or right side of bike
- First and Last Name
- Shipping address
More information maybe needed depending on the request.
Once we have all of the information above we can start the warranty process.
- If anything is unclear or if you have a special circumstance, give us a shout!
- We can be reached by phone at 715-808-0027 or shoot us a email.
